Frequently asked questions

Je 77 FAQ — all your questions answered here

From cricket betting and payments to account security and bonuses — everything you want to know about je 77, all in one place.

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Every day, thousands of Bangladeshi users come to je 77 with questions — how to bet on cricket, what happens to a bet when a match is abandoned, where to find bonus offers, or how to keep their account secure. This page has clear, detailed answers to all of that, neatly organized in one place.

Can't find what you're looking for? Use the search box above or get in touch with our help centre.

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Betting-related questions 3

Getting started with cricket betting on je 77 is as simple as shopping online. After logging in, look for "Sports" Go to the section. There, "Cricket" or "Cricket" options available.

Clicking it will show all of today's and upcoming matches — Test, ODI, and T20 listed separately. Click on the match you want to bet on.

  1. The match page displays odds across multiple markets — Match Winner, Toss Winner, Handicap, and more.
  2. Click on the odds you want — they'll be added to your betslip.
  3. Your betslip will open on the right side or at the bottom — enter your stake there.
  4. "Confirm Bet" Clicking the button will place your bet.
Minimum bet amounts generally start from ৳10. During live matches, odds change every second — so make your decisions quickly.

Je 77 has a clear policy for matches that are cancelled or abandoned mid-game.

If the match is fully cancelled: If a match is cancelled before it starts, your full stake will be refunded — the bet is settled as void (odds of 1.00).

If a match starts but is abandoned mid-way: In cricket, a match is generally valid for settlement once a minimum number of overs have been completed. For T20s that's typically 5 overs, and for ODIs it's 20 overs — if these aren't reached, the match is Incomplete and the stake is refunded.

If the result is decided by the DLS method: If a result is declared under DLS, it stands as the official result and all bets will be settled accordingly.

Refunds for cancelled matches are usually credited to your balance within 30 minutes to 2 hours. For specific terms, Terms & Conditions here.

An Accumulator — or "Acca" for short — is a bet where you combine selections from multiple matches into one. Get them all right and the odds multiply, giving you a much bigger payout.

Example: Say you place a ৳100 bet across 3 matches — with odds of 2.0, 2.5, and 1.8. Your combined odds = 2.0 × 2.5 × 1.8 = 9.0. A winning bet pays ৳100 × 9.0 = ৳900

  1. Add the odds for the first match from the Sports page to your betslip.
  2. Add odds from a second or third match to the same betslip.
  3. The "Accumulator" option will appear automatically on your betslip.
  4. Enter your stake and confirm.
One wrong selection and you lose the entire accumulator — so it's wise to leave out matches you're not confident about. je 77 allows up to 20 selections in a single accumulator.
Account & profile 2

Some profile details on je 77 you can update yourself, while others require assistance from our support team.

Details you can update yourself:

  • Profile picture
  • Preferred language & currency
  • Notification Settings

To change your mobile number: Log in → Profile → "Change Mobile Number" → an OTP will be sent to your current number → verify → enter your new number → confirm with the OTP sent to the new number.

Changing your name or date of birth: KYC-verified details cannot be changed on your own. To update them, send a photo of your NID via live chat and our support team will take care of it — usually within 1–2 business days.

For security reasons, only one account can be linked to a single number. You can only change your number if the old one is not already in use on another account.

Je 77 offers betting on a wide range of sports beyond cricket. Head to the Sports menu and you'll see a full list of available sports on the left.

Popular sports markets:

  • Football: Premier League, La Liga, Bundesliga, Champions League, Bangladesh Premier League. Match winner, second-half goals, corner count — over 200 markets.
  • Tennis: Grand Slam and ATP/WTA tournaments, with set-by-set betting.
  • Kabaddi: A popular sport in Bangladesh with dedicated special markets.
  • Esports: CS2, Dota 2, League of Legends — real-time betting.

To bet on football: Sports → Football → choose your preferred league → select a match → pick a market and click on the odds.

In football, "Both Teams to Score (BTTS)" and "Over/Under Goals" are the most popular markets among Bangladeshi users.
Bonuses & Promotions 1

Log in to je 77 and you'll find all active promotions in the banner on the home page. You can also visit the dedicated "Promotions" or "Bonus" section to view all offers in one place.

Bonus update schedule:

  • Weekly offers: New weekly cashback and reload bonuses go live every Monday at 10:00 AM.
  • Event-based offers: Special offers go live 24 hours before major tournaments (World Cup, IPL, BPL) kick off.
  • Monthly VIP offers: Exclusive cashback and free bets for VIP members, credited on the 1st of every month.

With notifications turned on, you'll get a push alert as soon as a new offer is available.

Download the je 77 app and turn on notifications — so you never miss a special offer. Most promotions are available for a limited time, so check them out before they expire.
Security 1

Setting up two-factor authentication (2FA) on je 77 is quick and easy — and it's the strongest protection you can add to your account.

Steps to enable 2FA:

  1. Log in → profile icon in the top-right corner → "Security Settings"
  2. Look for the "Two-Factor Authentication" or "2FA" option and "Enable" Click the button.
  3. Choose between Mobile OTP or Google Authenticator — two options available.
  4. If you choose Mobile OTP, a verification code will be sent to your number each time you log in.
  5. If you choose Google Authenticator, scan the QR code — then enter the 6-digit code from the app.
Enabling 2FA means your account stays protected even if your password is compromised. Save your Authenticator app backup codes somewhere safe — you'll need them if you ever lose your phone.

Why choose je 77?

It's not just about answers — je 77 is committed to making every betting experience enjoyable for you.

Full support in Bangla

Help center, live chat, and FAQ — all available in Bangla. No language barrier standing between you and support.

Service in Bengali
Real-time odds updates

Live odds shift every second during a match. je 77 updates its live odds faster than anyone else.

Live Odds
bKash & Nagad Payments

Deposit and withdraw using Bangladesh's most popular mobile payment methods. Done in as little as 5 minutes.

Instant
SSL-secured transactions

Protected with 256-bit SSL encryption. Your funds and personal information are completely secure.

Secure
1,200+ Betting Markets

Cricket, football, kabaddi, esports — bet across 1,200+ markets every single day.

Massive Markets
VIP Loyalty Program

Earn points on every bet and win big rewards. Become a je 77 VIP for exclusive benefits.

Points system

Didn't find your answer? Chat with us.

Je 77's support team is always here for you.

Live Chat

Click the chat icon at the bottom of the site for instant support in Bangla.

Active 24/7
Email Support

Email us at support@je77.wine. We typically respond within 2–4 hours.

Average response time: 3 hours
Help Center

Find detailed guides, tutorials, and step-by-step walkthroughs in the help center.

Visit the help center

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